FAQs
Frequently Asked Questions
Available Payments
We support multiple payment methods, such as PayPal and credit cards.
Shipping and Handling
I do! You can read my return policy here.
Do you offer Wholesale?
I do! You can contact us here.
Returns and Exchanges
We support exchanges and returns. Please click here to view our policy.
Do you offer Trade discounts?
Yes! Click here to contact me to setup an account.
Do you offer Framing?
Yes! I offer framing in various sizes for my art prints. I also provide more affordable framing options through my DIY framing kits.
Can I order a custom print size?
Ownership of the Artwork: who actually owns the Artwork?
We retain all rights to the artworks we create. This includes the rights to the original artwork images that are sold. We reserve the right to reproduce any and all of our created artworks, unless the collector has also purchased the artwork.
Do you offer free shipping?
Yes! All orders over $200 within mainland US qualify for free shipping.
How long does delivery take?
Orders may take up to 5-7 businesses days to assemble and ship but most orders have a turnaround time of about 72 hours.
Do you ship internationally?
We are currently only shipping to select US territories. All available shipping territories will be listed during your checkout.
If it’s not listed we currently do not offer shipping to territories such as Alaska, American Samoa, District of Columbia, Guam, Hawaii, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Puerto Rico, US Virgin Islands and Palau.
Can I ship multiple items to different addresses?
Unfortunately, at this time we can only ship to one address per order. We would recommend placing different orders for each address.
Can I change my order?
We want you to get your order as quickly as possible, so we start processing your order right away! For this reason, we may not be able to cancel/change an order. We urge you to contact service@hahapainting.comor WhatsApp straight away if you have any questions regarding changing or canceling your order.
Can I change the shipping address?
We try to process orders very quickly so you get your order ASAP! For this reason, we may not be able to adjust a shipping address once the order has been processed. We urge you to contact service@hahapainting.com or WhatsApp straight away if you have any questions regarding changing your address.
How do you recommend I look after my Artwork?
To care for your artwork, keep it out of direct sunlight to prevent fading. Avoid hanging it in damp areas like bathrooms, as moisture can damage the canvas or frame.
Dust gently with a soft, dry cloth—never use cleaning products. If it’s a high-value piece, consider professional cleaning every few years.
How do I hang my artwork?
To hang your artwork, center it at eye level—about 57 to 60 inches from the floor to the center of the piece. Use a level and measuring tape for accuracy, and mark your wall before drilling or nailing.
For heavier pieces, use wall anchors or picture-hanging hooks for support. If hanging above furniture, leave 6–10 inches of space between the bottom of the artwork and the top of the furniture.
How do I select the right size artwork?
To choose the right size artwork, consider the wall space and how much visual impact you want. A good rule is to fill about 60–75% of the available wall area. For artwork above furniture, aim for it to be around two-thirds the width of the piece below it. Always measure before buying to ensure it feels balanced, not too small or overwhelming.
How do I choose between framed and unframed canvas?
Framed canvases offer a polished, finished look and suit formal or modern spaces. Unframed canvases feel more casual and contemporary, especially with gallery-wrapped edges. Framed options cost more but add value, while unframed ones are lighter and budget-friendly. Choose based on your space, style, and whether you want it ready to hang or flexible.
